Frequently Asked Questions

Welcome to our FAQ Page

FAQ

All orders are handmade.

Allow three business days. If the item is not in stock.

All orders are posted out Monday - Thursday.

Orders received Friday will be posted the following Monday to avoid sitting in post over the weekend.

Royal Mail (1-3) days.

Tracked orders will be booked for collection next day.

Our chocolates are handmade and fresh ingredients and consumed within two weeks of purchase, for optimal texture and flavor.

Store in a cool place, out of direct sunlight.

Refrigeration: If refrigerated, this will extend the life.  Keep in the packaging for optimal condition.

If an item is damaged, please supply photos of packaging and chocolates, this will allow us to take appropriate action.

Please let us know, immediately, if there is any dissatisfaction with your order and we will aim to put it right.

We are unable to accept returns or refunds on unwanted items.

 

Nut Allergy

We do use nuts in our kitchen

Although we work to a very clean standard, it is not advisable to order for someone with a nut allergies.

 

Products

  • We use Callebaut Belgian chocolate.
  • Chef Rubber.
  • Keylink for other chocolate products.

We use recycled boxes where we can as the companies are slowly changing their process.

Shipping

  • Royal Mail
  • 1st Class Royal Mail (1-3 days)
  • Tracked 24
  • Special Delivery Guaranteed by 1pm.
  • All prices for postage are based on the Royal Mail site based on weight.